Shop with Confidence
100% Satisfaction Guarantee
We're confident that you'll be delighted with your Gaia Herbs purchase. We've teamed up with WorldPantry.com®, a company dedicated to using the Internet to bring the best foods of the world to your table, and every product purchased from the Gaia Herbs website is backed by the WorldPantry.com® Satisfaction Guarantee:
WorldPantry.com® Absolute Satisfaction Guarantee
If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.
How to Return an Item
Please return items as soon as possible.
Write the reason for your return on the back of your packing slip.
Enclose the slip in the carton and wrap the package securely.
Send it to the return address on your shipping label.
The address will be either:
WorldPantry.com®/Gaia Herbs Returns
480 Terminal Street
Camp Hill, PA 17011
WorldPantry.com®/Gaia Herbs Returns
8620 Thornton Avenue
Newark, CA 94560
If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
For your protection, please use UPS, Fedex or Insured Parcel Post for shipment.
A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Gaia Herbs or WorldPantry.com®.
Last updated: December 3, 2014
Protecting your privacy is very important to us. Gaia Herbs and our online partner WorldPantry.com® will only use the information you share with us to process your orders and to enhance your shopping experience. We do not rent, trade, or sell your personal information to others. And, we respect your preferences in how we use it. Gaia Herbs and WorldPantry.com® adhere to WorldPantry.com®'s Privacy Pledge:
We Collect Only Necessary Information - and Use It Carefully
- When you place an order, we ask for your name, e-mail and mailing addresses, credit card number and expiration date and the phone number of your shipping address. We need this information to process and fulfill your orders, and to notify you of your order status.
- When you request newsletters or reminder services, we ask for your e-mail address. Then we forward any information you request to your e-mail account.
- When you post a customer review, we ask for your initials and e-mail address. However, you may choose whether to have your e-mail address displayed with your review.
- When you enter one of our contests or promotions, we may ask for your name, phone number, e-mail and mailing addresses. We use this information to administer the contest and notify you if you win.
- If you have provided us with an e-mail address, we may use it occasionally to notify you about important changes to our web sites, new services, or special offers. If you prefer not to receive these updates, we respect your wishes. Simply contact us with your request. Make sure to let us know if you have given us more than one e-mail account.
- We may make use of "cookies" (a small piece of information your browser stores on our behalf) to remember your registration information when you return to our site and keep track of your shopping cart. Additionally we may, on occasion, use these cookies to deliver content and services from us specific to your interests via third-party companies. These third-parties are prohibited from sharing that information with anyone other than us. We respect your right to view these services and you may opt out of these interest-based ads by clicking here.
- The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Note, if you disable cookies you will not be able to make purchases from our website or utilize other important website features.
- We contract with other companies to provide certain services for us including: shipping, email distribution, market research, name and address verification, promotions management and payment processing. We provide these companies with only the information they need to perform their services for us and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than us.
We Protect Your Information
- In order to place your orders and access your account information, you will need to sign in to our secure server. The Secure Sockets Layer (SSL) software encrypts all the information you provide before it is sent to us.
- All customer information within our systems is protected against unauthorized access.
- We do not sell or trade your personal information to advertisers, marketers, or anyone else without your consent.
- We will not release any information on you to anyone without your consent, [except as necessary to comply with court orders or other authorities].
- We provide a high level of security for our computer systems, databases, and networks to protect all customer information in our systems.
- To provide you with improved services, we may use aggregated pools of data (without personal identifiers) for research and commercial purposes.
- We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics do not include any personally identifiable information.
We Respect Your Consent
We Welcome Your Feedback
We value your business and any concerns you have are important to us. If you have further questions about your privacy, please contact us.
- Shipping & Handling Charges
- FREE Standard Delivery on Orders Over $49*
- Product Availability
- Delivery Options
- Shipping to Alaska and Hawaii
- Shipping to P.O. boxes, APO/FPO and International Addresses
- Tracking Your Package
Shipping & Handling Charges
Orders are shipped exclusively via FedEx for the 48 contiguous states and via U.S. Postal Service Priority Mail for Alaska and Hawaii.
For Standard Delivery (4-8 Business Days)
Orders Up to $15.00
$15.01 - $30.00
$30.01 - $49.00
$49.01 and Over
For Express Delivery (3-4 Business Days)
For Rush Delivery (1-2 Business Days)
For Alaska and Hawaii
Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
*FREE Standard Delivery on Orders Over $49
You will receive FREE Standard Delivery on all orders over $49. Alaska, Hawaii, Express Delivery and Rush Delivery surcharges still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
Most in-stock orders will ship by the next business day; however please allow up to 2 business days for us to ship your order. If this is not possible for some reason, we will notify you immediately. The total time to receive your package is dependent upon the shipping method you choose. We have listed the estimated times including our time to pack and ship your order as well as the shipping transit time. For example, for a Standard Delivery package, the total time is calculated as follows:
(1-2 days for us to pack and ship) + (shipping transit time) = Total Delivery Time
For example, if you select Standard Delivery, the transit time will be 3-6 business days, depending on where you live. This means your total delivery time will be 1-2 business days for packing + 3-6 business days (transit time), for a total of 4-8 business days from the time you place your order.
Standard Delivery (4-8 Business Days)
Most orders will be delivered within 4-6 business days after being ordered; however, please allow up to 8 business days for delivery. Signature may be required for delivery. Additional charges apply for Alaska and Hawaii. Standard Delivery is NOT available for P.O. Boxes (except for Alaska and Hawaii), APO/FPO and international addresses, or for delivery on Saturdays or Sundays.
Express Delivery (3-4 Business Days)
Orders will arrive within 3-4 business days after being ordered. Signature may be required for delivery. Express Delivery is NOT available for Alaska, Hawaii, P.O. Boxes, APO/FPO and International addresses, or for delivery on Saturdays or Sundays. We may use air or ground shipping as necessary to get your order to you within the promised timeframe.
NOTE: Heavy Orders (Orders Over 60 lbs.) shipped via Express Delivery may require an overweight surcharge IN ADDITION to the regular $12.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.
Rush Delivery (1-2 Business Days)
Orders are delivered within 1-2 business days of being ordered. Rush Delivery is available for most zip codes. Signature may be required for delivery. Rush Delivery is NOT available for Alaska, Hawaii, P.O. Boxes, APO/FPO and international addresses, or for delivery on Saturdays or Sundays. We may use air or ground shipping as necessary to get your order to you within the promised timeframe.
NOTE: Heavy Orders (Orders Over 60 lbs.) shipped via Rush Delivery may require an overweight surcharge IN ADDITION to the regular $24.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.
Shipping to Alaska and Hawaii
Standard Delivery to these addresses is available for an extra charge of $8.00. Orders will be shipped via U.S. Postal Service Priority Mail and therefore P.O. Boxes are acceptable. Due to the considerable expense, Express and Rush Delivery are NOT available for shipments to Alaska and Hawaii.
NOTE 1: Heavy Orders (Orders Over 60 lbs.) shipped to Alaska and Hawaii may require an overweight surcharge IN ADDITION to the regular $8.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.
Shipping to P.O. Boxes, APO/FPO and International Addresses
Shipping to P.O. Boxes is NOT available. Shipping to APO/FPO and International addresses are not currently available as a standard option. Please call or e-mail for the status and charges for your specific location.
Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment from Your Account.